🔄 Refund & Cancellation Policy

This policy outlines the terms under which cancellations and refunds will be processed for corporate cab services booked with NEETI TRAVELS.

Time Before Scheduled Pick-up	Cancellation Fee	Refund Amount (of Prepaid/Deposited Amount)
More than [2] hours	None	Full Refund
Between [1 and 2] hours	[25% of the base fare]	[75%]
Less than [1] hour	[50%]	[50%]
After Driver Has Arrived / No-Show	100% of the base fare (No Refund)	None (Base fare/advance forfeited)

No-Show: A trip is considered a no-show if the passenger is not present at the pick-up location within the standard grace period [15 minutes] of the scheduled time, and the driver is unable to establish contact. The full agreed-upon base fare will be charged.

Driver No-Show: In the rare event a confirmed booking is cancelled by the Company or the assigned driver fails to show up without providing a suitable replacement within a reasonable time, the Client will receive a 100% full refund for the prepaid amount.
Full Service Disruption: If the service is disrupted mid-trip due to vehicle breakdown or driver error, the Client will receive a prorated refund based on the unused portion of the trip, or a full refund if no alternative transport is arranged.
Force Majeure: The Company is not responsible for cancellations or delays due to Force Majeure events (e.g., natural disasters, government actions). In such cases, we will offer a full credit or refund on a case-by-case basis.

Method: Refunds will be processed back to the original method of payment or provided as a credit to the corporate account, as per the Client's preference and the corporate agreement.
Timeframe: Refunds are typically processed and credited within [7-10] business days from the confirmation of the cancellation/refund request.